Personal support

Package damaged on delivery

Our products are entrusted to the best carriers, who provide a reliable shipping and delivery service. Even so, a package may arrive with dents: in this case, simply accept it from the courier and sign subject to inspection. This activates the transport insurance at no extra cost to you: our products are always insured in transit, to protect them against any mishap along the way.

If you suspect hidden damage, always sign subject to inspection and check the goods as soon as possible. If anything is damaged, let us know straight away so we can solve the problem as quickly and simply as possible.

Product not working

If you notice a fault not caused by incorrect use, remember that all our products come with a 12-month warranty. In that case, call us on +39 0541 395609 Monday to Friday, 8:30 am to 12:30 pm and 2:30 pm to 6:30 pm, and we will solve the problem as quickly as possible.

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